Returns & Refunds Policy

At Electro Tech Direct, we are committed to providing quality lighting products and dependable customer service. We understand that occasionally a product may need to be returned or exchanged. Please review our return and refund policy below before making a purchase.

Return Eligibility

Customers may submit a return request within 30 calendar days of receiving their order.

All returns require prior approval from Electro Tech Direct. Submitting a return request does not guarantee authorization.

To qualify for consideration, returned merchandise must:

• Be unused, uninstalled, and in its original condition.

• Include the original packaging, accessories, manuals, and components.

• Be in resalable condition.

• Have proof of purchase from Electro Tech Direct.

• Receive a Return Merchandise Authorization (RMA) before being shipped.

Products that have been installed, altered, modified, or damaged through improper handling may not qualify for return.

How to Request a Return

To request a return, please contact our customer support team through our Contact Us page.

Please provide the following information:

• Your order number

• Product name or SKU

• Reason for the return

• Photographs of the product and packaging, if applicable

Our team will review your request and provide instructions if the return is approved.

Please do not ship merchandise back without receiving return authorization. Unauthorized returns may be refused and may not qualify for a refund.

Restocking Fees

Approved returns for reasons other than defective merchandise, incorrect products, or errors made in fulfilling the order are subject to a minimum 15% restocking fee.

Additional charges may apply if merchandise requires repackaging, replacement components, or other work to restore it to resalable condition.

Any applicable charges will be communicated during the return authorization process.

Return Shipping Costs

Customers are responsible for return shipping costs on approved returns unless the return results from an incorrect shipment, defective product, or another verified fulfillment error.

Original shipping charges, when applicable, are generally nonrefundable unless the return results from an error on our part or applicable law requires otherwise.

Customers are responsible for ensuring returned items are properly packaged and arrive safely at the authorized return location.

Return shipping instructions and the appropriate return address will be provided after authorization.

Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your order arrives damaged, contains incorrect items, or is missing merchandise, contact Electro Tech Direct as soon as possible.

• Shipping damage or shortages: Report within 3 business days of delivery.

• Incorrect or nonconforming products: Report within 10 business days of delivery or before installation, whichever occurs first.

• Products defective upon arrival or initial installation: Report within 30 days of delivery for initial defect evaluation.

Please include photographs of the product, packaging, and shipping label whenever possible.

We will review the issue and determine an appropriate resolution, which may include replacement, repair, exchange, or refund.

Verified fulfillment errors and qualifying defective products will not be subject to standard restocking charges.

Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fees or other disclosed charges.

Refund processing and posting times may vary depending on your payment provider.

Refunds will not be issued for merchandise that does not meet the approved return conditions, except where required by applicable law.

Order Cancellations

Orders may only be canceled or modified before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If a cancellation request is received after processing has begun, additional charges may apply if costs have already been incurred.

Please contact us immediately if you need to request a cancellation or change to your order.

Manufacturer Warranties

Many products sold by Electro Tech Direct include a manufacturer's limited warranty covering qualifying defects in materials or workmanship.

Warranty periods vary by product and are determined by the manufacturer's official product specifications.

Warranty claims may require documentation, photographs, proof of purchase, or product inspection.

Manufacturer warranties generally do not cover damage resulting from:

• Improper installation or wiring

• Incorrect voltage or incompatible electrical components

• Misuse, abuse, or unauthorized modifications

• Accidental damage

• Normal wear and tear

• Improper maintenance or operation

Labor costs associated with installation, removal, troubleshooting, or replacement are generally not covered under manufacturer warranties.

For warranty assistance, please contact Electro Tech Direct.

Nonreturnable Products

Certain merchandise may not qualify for standard returns, including:

• Custom-ordered or specially manufactured products

• Installed, modified, or used merchandise

• Products missing original packaging or components

• Clearance or final-sale merchandise when clearly identified at purchase

• Products damaged through misuse or improper installation

Exceptions may apply to defective products, incorrect shipments, warranty claims, or circumstances covered by applicable consumer protection laws.

Contact Us

For questions regarding returns, refunds, damaged products, or warranty assistance, please contact:

Electro Tech Direct

Website: https://electrotechdirect.com

Customer Support: https://electrotechdirect.com/pages/contact

Our team will assist you with your request and provide instructions for the next steps.

This policy does not limit any rights customers may have under applicable consumer protection laws.