Shipping Policy

At Electro Tech Direct, we are committed to providing fast, reliable, and affordable shipping for all our customers. We work with trusted U.S.-based distribution partners to ensure your lighting products arrive safely and efficiently.

Please review our shipping policy below for important information regarding order processing, shipping methods, delivery times, and shipment-related concerns.

Free Shipping

We offer FREE standard shipping on eligible orders within the United States, with no minimum purchase required.

Certain oversized products, specialized freight shipments, or deliveries requiring additional services may be subject to shipping restrictions or additional charges. Any applicable shipping fees will be disclosed before your order is finalized.

Order Processing Times

Most in-stock orders are processed and shipped within 1–2 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding major U.S. holidays.

• Orders placed on weekends or holidays will begin processing on the next business day.

• Backordered, special-order, or temporarily unavailable products may require additional processing time.

• Large or custom orders may have different fulfillment timelines.

If an unexpected delay affects your order, we will make reasonable efforts to notify you and provide updated shipping information.

Shipping Methods & Delivery Times

Orders are generally shipped using FedEx and other trusted shipping carriers when necessary.

Estimated delivery times vary depending on your location, product availability, package size, and shipping method.

Delivery estimates shown during checkout or provided after shipment are estimates rather than guaranteed arrival dates.

Please note that processing time and shipping transit time are separate. Delivery transit time begins once the carrier receives your shipment.

Shipping Locations

We ship to eligible addresses throughout the United States.

Shipping availability may vary for certain products and destinations. Some remote locations or oversized items may require special arrangements.

A valid and complete shipping address must be provided at checkout. Certain shipments cannot be delivered to P.O. Boxes.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout.

You can use your tracking number to follow your package's progress through the carrier's website.

Please allow time for tracking information to update after the shipping label is created.

If you have not received tracking information or have concerns about your shipment, please contact our customer support team.

Multiple Shipments

Depending on product availability, package size, and warehouse location, orders containing multiple items may arrive in separate shipments.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Large & Freight Shipments

Certain large, heavy, or oversized lighting products may require freight delivery rather than standard parcel shipping.

For freight shipments:

• A valid physical delivery address is required.

• Commercial locations should have appropriate unloading access when necessary.

• Residential delivery, liftgate service, or special unloading arrangements may require additional fees.

• Additional delivery requirements should be communicated before your order is finalized.

Any applicable special-delivery charges will be communicated before fulfillment.

Customers are responsible for providing accurate delivery information and arranging appropriate access for receiving large shipments.

Damaged or Missing Items

Please inspect your order promptly upon delivery.

If your shipment arrives damaged, contains incorrect merchandise, or is missing items, contact Electro Tech Direct as soon as possible, preferably within 3 business days of delivery.

Please provide:

• Your order number

• A description of the issue

• Photographs of the damaged product or packaging, if applicable

• Photographs of the shipping label, when available

For freight deliveries, visible damage should be noted on the carrier's delivery receipt before signing whenever possible.

Our team will investigate the issue and assist with an appropriate resolution, including replacement or refund when applicable.

Lost or Delayed Packages

While we work with reliable shipping carriers, occasional delays may occur due to weather, transportation disruptions, high shipping volumes, or other circumstances beyond our control.

If your tracking information indicates a problem or your package has not arrived within the estimated delivery window, please contact us.

We will assist with tracking inquiries and carrier investigations to help resolve the issue.

Incorrect Shipping Addresses

Customers are responsible for ensuring the shipping information provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us immediately.

Once an order has been processed or shipped, address changes may not be possible.

Additional carrier charges resulting from an incorrect address, rerouting, or unsuccessful delivery attempts may be the customer's responsibility when applicable.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders can only be changed or canceled before processing and shipment have progressed beyond the point where changes are possible.

Once an order has shipped, it may no longer be eligible for cancellation. Customers wishing to return an order after shipment should refer to our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping, delivery times, tracking, or an existing order, please contact:

Electro Tech Direct

Website: https://electrotechdirect.com

Please visit our Contact Us page for customer support.

We appreciate your business and look forward to providing you with quality lighting products and reliable service.